Frequently Asked Question

If your computer cannot detect your scanner or multifunction printer, try the following steps:

1. Confirm that the device is powered on and ready.
2. Check the USB or network connection.
3. Restart the scanner and computer if appropriate.
4. Verify that the device is supported by your operating system.
5. Install or update the required scanner driver and software from the manufacturer's official website.
6. If using a network scanner, confirm that your computer and scanner are connected to the correct network and that network scanning is configured.

For multifunction printers, verify that you are using the correct scanning application or operating system scanning feature.

If the scanner is still not detected, contact 1King Technical Support. Include the device model, operating system, connection type, and any displayed error messages.