Frequently Asked Question

Warranty repair times vary depending on the product, type of defect, availability of replacement parts, diagnostic requirements, and the manufacturer's or service provider's processing time.

Some cases may be resolved through troubleshooting, while others require inspection, parts replacement, or referral to an authorized service center.

To obtain an update on your case:

1. Keep your support ticket number.
2. Reply to the existing ticket if you need to provide additional information.
3. Ask our support team for the current status and any available service estimate.

Any estimated completion date provided will depend on the information available at the time and may change if additional assessment or parts are required.

1King will communicate relevant updates through the applicable support channel.