Frequently Asked Question

Physical damage is not automatically covered by a standard product warranty. Coverage depends on the specific warranty terms, the cause of the damage, and any applicable accidental-damage protection.

Examples of damage that may require special assessment include:

• Cracked screens or broken housings.
• Liquid spills or liquid ingress.
• Damage caused by drops or impacts.
• Damaged ports, connectors, or cables.
• Damage associated with improper installation or unauthorized modification.

If your product has been physically damaged, contact Technical Support and describe what happened. Our team can help determine the appropriate assessment or repair process.

Do not attempt to conceal or alter the damage before inspection. Any repair charges or warranty exclusions will depend on the applicable terms and the findings of the authorized assessment.