Frequently Asked Question

You can request an update on your repair or warranty claim through the Support portal.

To help our team locate your case:

1. Sign in or use the ticket access method provided in your support correspondence, if required.
2. Locate your existing ticket number.
3. Reply to the existing ticket or provide the reference number when contacting support.
4. Ask for an update on the current assessment, approval, parts availability, or repair status, as applicable.

Please avoid submitting multiple tickets for the same issue unless instructed to do so. Keeping communication in one ticket helps maintain an accurate record of the case.

Status updates depend on the information available from the relevant technician, supplier, manufacturer, or service center. Our team will provide updates through the applicable support channel.