Frequently Asked Question

If your keyboard or mouse is not responding, try these troubleshooting steps:

1. For wired devices, disconnect and reconnect the USB cable.
2. Try a different USB port.
3. For wireless devices, check the battery level and ensure the device is switched on.
4. For Bluetooth devices, verify that Bluetooth is enabled and the device is properly paired.
5. Restart the computer.
6. If possible, test the keyboard or mouse on another compatible computer to help determine whether the problem is with the accessory or the computer.

If the device remains unresponsive, contact 1King Technical Support.

When requesting assistance, provide: the accessory brand and model, connection type, and any indicator lights or error messages.