Frequently Asked Question

If your computer cannot access the internet, follow these steps:

1. Check whether other devices on the same network can access the internet.
2. Confirm that Wi-Fi is enabled or that the Ethernet cable is securely connected.
3. If using Wi-Fi, verify that you are connected to the correct network.
4. Restart the computer.
5. If appropriate, restart your router or access point, provided you are authorized to do so.
6. Check whether the problem affects a particular website or all internet services.

If other devices also have no internet access, the issue may involve the network equipment or internet service provider rather than the computer itself.

If the problem persists, contact your network administrator or 1King Technical Support, as appropriate.

When requesting assistance, provide: the affected computer, connection type, error message, and whether other devices are affected.