1KING SUPPORT CENTER

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Knowledge Base

Browse guides and answers to common questions.

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Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

KNOWLEDGE BASE

Featured Articles

Helpful information and answers from our support team.

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Computers and Accessories

My computer will not turn on. What should I do?
If your desktop computer or laptop will not turn on, follow these basic troubleshooting steps: Check the power source. Make sure the power outlet is ...
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My computer is running slowly. How can I improve its performance?
If your computer is responding slowly, try the following steps: Restart the computer to clear temporary system issues.Close applications and browser ...
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My monitor displays “No Signal.” What should I check?
A “No Signal” message usually means the monitor is not receiving a video signal from the computer. Try these steps: Confirm that the monitor is ...
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My keyboard or mouse is not working. How can I fix it?
If your keyboard or mouse is not responding, try these troubleshooting steps: For wired devices, disconnect and reconnect the USB cable.Try a ...
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My computer cannot connect to the internet. What should I do?
If your computer cannot access the internet, follow these steps: Check whether other devices on the same network can access the internet.Confirm that ...
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Printers, Scanners & Consumables

My printer is showing as offline. How can I fix it?
If your printer appears offline or your computer cannot communicate with it, follow these troubleshooting steps: Check the printer's power. Make sure ...
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My printer is printing blank pages. What should I do?
If your printer produces blank pages, the issue may involve low or empty consumables, print settings, clogged printheads, or a hardware problem. Try ...
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My printer is producing faded prints, streaks, or lines. How can I resolve this?
Poor print quality can result from low ink or toner, clogged printheads, unsuitable paper, incorrect settings, or a maintenance issue. Follow these ...
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My printer is showing a paper jam, but I cannot see any paper. What should I do?
A paper-jam warning may occur when paper is stuck inside the printer, a small paper fragment remains in the paper path, or a sensor detects a feed ...
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How do I know which ink or toner cartridge is compatible with my printer?
Ink and toner cartridges are designed for specific printer models. A cartridge that looks similar to another model's cartridge may not be compatible. ...
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Warranty, Repairs & After-Sales Service

What documents are required when filing a warranty claim?
The documents required for a warranty claim depend on the product and the manufacturer's procedures. You may be asked to provide: Official receipt, ...
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What should I do if a newly purchased product is defective?
If a newly purchased computer, printer, accessory, or other IT product appears defective, contact Technical Support as soon as reasonably possible. ...
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How long does a warranty repair take?
Warranty repair times vary depending on the product, type of defect, availability of replacement parts, diagnostic requirements, and the ...
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Is physical damage covered by warranty?
Physical damage is not automatically covered by a standard product warranty. Coverage depends on the specific warranty terms, the cause of the ...
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What should I do before submitting my computer or storage device for repair?
Before submitting a computer or storage device for service, take steps to protect your information and prepare the equipment. Recommended ...
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